Empowering exceptional customer service experiences through innovation and leadership.
Making customer support your superpower—happy customers, & unstoppable teams!
This is me
With over 22 years of experience in operations, contact center management, and team leadership, I specialize in building high-performing teams, optimizing processes, and driving customer satisfaction. My expertise spans global workforce management, onboarding, program development, and budget optimization. Passionate about creating inclusive, engaging environments, I deliver measurable results by blending strategic vision with hands-on leadership. From scaling teams to improving customer effort scores, my focus is always on innovation, efficiency, and delivering exceptional outcomes.
Leadership INNOVATION Strategy
Operations Customer Experience Team Building
Global Teams Workforce Management
Scaling Success Remote Focused Budget Management
Building Customer Service Strategies for Long-Term Success
I partner with companies to create customer service strategies that prioritize exceptional experiences and long-term growth. By aligning teams around clear goals and optimizing workflows, I help build support systems that not only solve immediate challenges but also scale with future needs. My approach focuses on innovation, collaboration, and sustainable improvements that drive customer loyalty and operational success.
Work Experience
& Collaborations
I’ve had the privilege of working with each of the companies below, taking pride in the impactful collaborations and accomplishments achieved together, spanning from enterprise-level organizations to innovative startups.
